Mental Health First Aid in Newcastle

Course overview

Mental ill health is now one of the leading causes of workplace absence, and many employers want a clear, confident first point of support when a colleague is struggling. Our Mental Health First Aid course in Newcastle gives your people exactly that. Over 2 days at Pottery Bank Community Centre, learners build the skills to recognise when someone may be facing a mental health challenge, hold a supportive conversation, and guide them toward the right professional and workplace help.

The course leads to the Qualsafe Level 3 Award in Mental Health: Workplace First Aider, an Ofqual-regulated, nationally recognised qualification awarded by Qualsafe Awards. It is designed for Newcastle upon Tyne employers who take wellbeing seriously, and it works just as well for retail, education, corporate offices, healthcare, manufacturing and beyond. Sessions are practical and discussion-led, with real-world scenarios that build genuine confidence.

You can train with us at our Newcastle venue, or we can deliver the course on site to your team. Whichever you choose, the focus stays the same: helping you reduce stigma, spot problems earlier, support colleagues appropriately and build a more open, mentally healthy culture at work.

What the course covers

• Understand what mental health is and the factors that affect wellbeing
• Know the role and boundaries of a workplace mental health first aider
• Recognise the signs of common conditions, including stress, anxiety and depression
• Understand more complex conditions such as PTSD, psychosis, bipolar disorder and eating disorders
• Respond to mental health crises, including panic attacks
• Recognise signs of self-harm and suicidal feelings and respond safely and supportively
• Start and hold a calm, supportive conversation using active listening
• Signpost colleagues to professional and workplace support
• Understand UK workplace mental health responsibilities and best practice
• Apply proactive strategies, including reintegration after leave and stress management
• Help build and sustain a mentally healthy workplace culture

Who is this course for?

This course is for anyone in Newcastle responsible for supporting colleagues at work. It suits designated workplace mental health first aiders, line managers and team leaders, HR, people and wellbeing staff, health and safety leads, community group organisers and small business owners. No prior knowledge of mental health is needed.

It is ideal for organisations that want to build a supportive environment, appoint trained mental health first aiders, or simply give their people a deeper understanding of how to help. The course covers sensitive issues such as self-harm and suicide; these are handled professionally in a calm, confidential setting, and you are never required to share anything personal.

Assessment & certification

Assessment is by multiple-choice exam, so there is no essay or written assignment to prepare. Learners must be aged 16 or over with Level 2 English skills. On successful completion you receive the Qualsafe Level 3 Award in Mental Health: Workplace First Aider, an Ofqual-regulated, nationally recognised qualification valid for 3 years. Qualsafe Awards is one of the largest Ofqual-recognised awarding organisations in the UK, and our wider first aid training is accredited by the First Aid Industry Body (FAIB), whose qualifications meet HSE requirements.

Why choose this course?

• Ofqual-regulated Qualsafe Level 3 qualification, valid for 3 years
• Delivered over 2 days by experienced, supportive trainers
• Practical and discussion-led, with real-world scenarios that build confidence
• Train at our Newcastle venue or on site at your own workplace
• Flexible public and group options to suit teams of any size